faqs

FREQUENTLY ASKED QUESTIONS

Explore the answers to some of the FAQs about our services and how we can support your journey toward health and mental wellness.

Inspire Health and Medical offers a comprehensive range of services designed to support both your mental and physical health. Our services include individual adult therapy, couples and family therapy, psychological assessments, and ADHD assessments. We also offer specialised counseling services, catering to a wide array of health concerns and wellness goals.

Booking an appointment with Inspire Health and Medical is easy. You can call us directly at 1300 947 477 or fill out the appointment request form. One of our friendly team members will get back to you to finalise your booking and answer any questions you might have.

Counseling typically focuses on specific issues or life challenges and provides support and strategies for dealing with them. It’s often more short-term and solution-focused. Psychological services, on the other hand, can address a wider range of mental health conditions, utilising various therapeutic techniques for deeper, long-term emotional and behavioural changes. Both services aim to enhance your mental wellbeing.

During your first visit, you’ll have the opportunity to discuss your concerns, goals, and any specific needs you have. Your therapist or health professional will gather some initial information and outline how they can support you. It’s a chance for you to get to know your therapist and for them to develop a tailored approach that best suits your individual situation.

We accept self-referrals, Mental health care plans, Workcover, TAC, DVA, NDIS, and private health insurance.

Call our friendly intake team on 1300 947 477 to be matched with a clinician who will best suit your individual needs. You can also book online using our online booking system for Mental Health Clinicians and Counsellors.

GP REFERRALS

Referrals from GPs can be forwarded to:

Most appointments are up to 50 minutes, although the exact duration may vary depending on your clinician and the type of appointment.

Finding the right clinician is important. If you feel your psychologist isn’t the right fit, please contact us on 1300 947 477. Our team will discuss your needs and help match you with another clinician who is better suited to your preferences and goals.

No, you do not need a referral to book an appointment.

However, if you would like to claim a Medicare rebate, you will need a valid Mental Health Care Plan and referral from your GP, psychiatrist, or paediatrician. Without a referral, you are welcome to book as a private client and pay the full consultation fee.

Payment can be made by credit card, debit card, or cash.

We recommend securely storing your card details when completing your intake form, as this is the quickest and easiest payment method. Payment is required within 48 hours of your appointment unless alternative arrangements have been made.

A psychologist provides assessment and evidence-based therapy for mental health concerns but does not prescribe medication.

A psychiatrist is a medical doctor who specialises in mental health. They can diagnose mental health conditions, prescribe medication, and provide ongoing medical management. Some psychiatrists also provide therapy.

A provisional psychologist has completed an accredited psychology degree and is undertaking supervised practice while working towards general registration.

They provide psychological assessment and therapy under the supervision of experienced registered psychologists. Appointments are generally offered at a lower fee, making them an affordable option while still receiving high-quality care.

A student counsellor is completing postgraduate counselling training and provides counselling under the close supervision of qualified and experienced professionals.

Student counsellors can assist with a range of concerns such as stress, anxiety, relationships, grief, self-esteem, and life challenges. They offer a supportive and affordable counselling service.

Yes. Your psychologist may be able to prepare letters, reports, or other supporting documentation where clinically appropriate.

Please note that report writing and letter preparation are not included in the standard consultation fee and will incur an additional charge based on the time required. Your clinician will discuss any applicable fees with you before commencing the work.